Employment

Department: Operations

Job Title: Manager, Operations/MO

Job Location: International

Description:

MISSION STATEMENT

• Establish department goals with assistance of the Deputy Director of Operations & Administration (DDOA);
• Conduct department planning and reporting meetings on a regular basis;
• Establish and communicate department goals and results to the DDOA;
• Support operations and administration staff professional development;
• Uphold cooperative policies, guidance, and procedures;
• Uphold the department budget and timelines;
• Ensure the elaboration, implementation and monitoring of the operational work plans for the LO;
• Ensure operational procedures and facilities are monitored for safety and no staff is put unduly at risk while performing tasks in the LO;
• Manage the core operations and administrative functions for the smooth running of the daily operations for the Liaison Office, New Delhi;
• Manage inter-departmental operational functions providing team leadership and operational staff cohesiveness;
• Manage the facility maintenance and directs the staff overseeing the LO lease agreements;
• Manage any adjustments to staff work assignments to meet the department goals and timelines;
• Develop and maintain a regular maintenance schedule for all department facilities and leasehold equipment;
• Provide quality control for all LO operations and administration procedures for procuring supplies and equipment for the office or office related events;
• Ensure that emerging policy issues are responded to promptly through collaboration with senior iOWH management;
• Ensure the sharing of experiences regarding methodologies, interventions, activities etc. within the regional teams:
• Ensure the recording and development of lessons learned;
• Advise the regional teams on strategies to build up operational and information networks;
• Respects confidentiality in discussing participant/consumer, staff, volunteers and organizational matters;
• Maintains confidentiality of organization fiscal and personnel related information;
• Maintains a thorough working knowledge of and adheres to organization/project policies, regulations and procedures;
• Keeps immediate supervisor well-informed of activities, results of efforts and problems identified/potential problems; recommends corrective actions to immediate supervisor;
• As needed, informs DDOA in advance as to operations systems and facility equipment are not functioning properly;
• Performs routine office tasks necessary for the operation and presentation of a professional office as observed by the supervisor;
• Exhibits genuine concern for participants and always conducts oneself appropriately and professionally;
• Reports to work regularly and on time;
• Assists in other duties as needed and directed;
• Support possibilities for capacity building and institutional strengthening

Job Requirements:

• Bachelors Degree, preferably in Business Administration with emphasis in operations management, logistics or general business preferred.
• Minimum of 8-10 years previous experience in administration.
• Skills in organization and planning, problem solving/decision-making, communication, working relationships, and technical expertise. 
• Exceptional people skills and the ability to work in a team environment.
• Strong communicator with excellent written/spoken English and Hindi

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